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Privacy Policy

HEGAA Trusted Naturals Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013 and has its registered office at A-21/12, Naraina Industrial Area, Phase-2, Delhi-110028, India. HEGAA Trusted Naturals Private Limited is the owner of the brand Sipgel and the website of ( “Website” ). This Privacy Policy outlines HEGAA Trusted Naturals Private Limited approach to data protection and privacy to fulfill its obligation under the applicable laws and regulations.

In this Privacy Policy, “we”, “us”, “our”, “ours”, refers to HEGAA Trusted Naturals Private Limited and “client”, “user”, “you”, “your” and “yourself” or similar terminology refers to the individual user of this Website. By using or accessing the Website you hereby accept and consent to the terms of this Privacy Policy

HEGAA Trusted Naturals Pvt. Ltd, respects your privacy and is committed to protecting your Personal Data. In general you can visit our website without identifying yourself or having to provide us with your Personal Data, but there will be times when we may require your Personal Data and this Privacy Policy describes what information we may collect, how we collect and why we collect. This Privacy Policy also gives other pertinent information about your privacy.

We have formulated this Privacy Policy in accordance with the Information Technology Act, 2000 (“IT Act”) read along with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and Information Technology (Intermediaries guidelines) Rules, 2011.

What Information we may Collect.

HEGAA Trusted Naturals may collect (i) Personal Information (ii) Sensitive Personal Data. Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone/mobile number, birth date, gender, occupation, and other information if required. While you can browse some sections of our Website without requiring registration or having to provide us with any of your Personal Data but for certain activities such as placing an order for delivery, we would require you to register and provide us with your Personally Identifiable Information If you decide to purchase any of our products, our third party service providers (payment gateway) may need to collect certain additional financial information which includes, inter alia; your credit or debit card numbers and expiration date, bank routing and account number or CVV number. We collect information regarding your website usage, IP-address, browser type and operating system. Also, we may collect your purchasing behaviour. Our website does log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. However, we do not link your IP address to any personal information unless you have registered and logged in to our website.

How we collect information

We collect Personal Data from you, thorough your use of this Website. Where we ask you to provide us with your Personal Information, we will indicate whether providing the same is mandatory or whether it is an optional requirement.


This website uses cookies. A cookie is a small data file that is placed on your hard drive when you visit certain web pages. It is used to identify yourself to a website when you revisit it, to load your preferences and to track the pages you have visited. The only personal information held in such a cookie is information you have provided. You have the choice of whether or not to accept cookies by means of your browser settings, although you may not be able to use certain features and functionalities of the website if you do disable them.

Why we collect Information

We collect your Personal Information for the following purposes, but is not limited to:
1. Develop and improve the products and services on the website and mobile application.
2. Contact you in relation to your subscription to our Products or services.
3. Conducting our General business and operating purposes, such as the administration, management and operation of the business, including client/user interaction, responding to requests and delivering our products.
4. Recommend more personalised user experience.
5. Serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorised or for any other lawful purpose.
When we collect personal information from you such information will only be used for business purposes, such as, to respond to requests for products, documentation, to process an order, to conduct a transaction, to correspond, to enable a subscription or send direct marketing information and perform market research. With the help of your Personal Information, we are better able to understand your purchasing behaviour and recommend you befitting We will also use your information to personalise the content you view and to better understand how you use the website in order to improve the services this website provides. By your continued use/access of this website you give us permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy Statement is a part of.

How we Protect your Information we collect

We understand the significance of protecting your Personal Information and for that, we maintain appropriate technical and organisational security safeguards designed to protect the personal data against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or misuse. We strive to undertake Reasonable Security Practices or procedures to protect your Personal Information from any potential theft or breach.

How we share your Personal Data

We do not sell, rent or trade your personal data for our wrongful gains. However, we may share your Personal Data with our: (i) trusted Logistical Partners for the delivery of our products to your delivery- address, (that is only if you had chosen to order). We ensure that only as much information is shared with our trusted Logistical Partners which enable us to successfully deliver our products to you. (ii) Our trusted analytics team. If you choose to place an order of our products from our website, you may have to provide your financial information to our Bona- fide Payment Processing Service Provider (Payment Gateway). After a transaction, your sensitive Personal Data (credit/debit cards information, other financial information, etc.) will not be stored on our servers. We may need to share your Personal Data with the Government authorities or other third parties only if required by law or is reasonably necessary to protect the rights, property and safety of others or ourselves.

Your Rights

Your rights under applicable law may include access to the personal data we process about you, the right to have such personal data corrected or erased, the right to restrict the processing of your personal data, as well as the right to data portability. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing that has happened based on your consent prior to the withdrawal. To exercise these rights, you should make a written request using our contact details set out below.

Notification or changes

We reserve the right to change this Privacy Statement at any time. Modifications to this Privacy Statement can be made without prior notification. Continued use of the website signifies the acceptance of any changes to the Privacy Statement by the user/customer. By using or accessing the Website you hereby accept and consent to the terms of this Privacy Policy. Please note that our Website may contain links to websites of other organisations and when you access such external links, they may have different privacy policies specific to those websites. We encourage you to read all privacy policies posted on the websites that you visit.


You have the right to request us to not contact you for the purposes of sending you newsletters, customer surveys, direct marketing, or market research information, for that, you can opt-out from our newsletters and other related materials by clicking on ‘unsubscribe’ button usually found at the bottom of newsletters or other related materials. In case you have any grievances concerning our compliance with this Policy or related to the use of your Personal Information, or you have any other questions, concerns, comments or enquires, you may kindly contact our Grievance Redressal Officer: Amit Rathor Email: Contact Days: Monday to Saturday (10 AM -6 PM)

Contact us:-

Name:- HEGAA Trusted Naturals Private Limited. Address:- A-21/12, Naraina Industrial Area, Phase - 2, Delhi - 110028, India. Timings:- Monday - Saturday (10 AM - 6 PM) Telephone/WhatsApp:- +91 - 8800 111 995